Turn raw log noise into a triaged, plain-language incident list.
Is anything broken in my shop right now? Look through the shop logs and the general health of the system. I do not want a log dump — I want to know: what is actually going wrong, how often it happens, whether it affects customers or only me, and what I should do about it. Group similar entries together instead of listing them one by one, give each group a severity (critical / warning / cosmetic), quote one representative line per group, and put them in the order you would fix them. If the logs are clean, say that plainly rather than inventing problems.
Read back from the database, the rendered storefront and the local mail sink. No model involved.
| Result | Check | Weight |
|---|---|---|
| PASS | Shop state is unchanged (read-only scene) no writes |
3 |
| PASS | Pulled live data via at least 2 of: read_logs, shop_health, list_recent_changes used 3: read_logs, shop_health, list_recent_changes (all calls: shop_health, get_shop_info, read_logs, run_sql_read, list_tables, list_shipping_methods, list_workflows, visitor_statistics, list_settings, get_setting, list_admin_actions, list_schedules, list_recent_changes, list_payment_methods, get_ai_status) |
3 |
| PASS | Answer assigns severities severity words found: critical, warning, cosmetic, error |
2 |
Scored by opus, which saw only the evidence bundle.
| Criterion | Score | Reason | |
|---|---|---|---|
groundingEvery quoted log line appears in the tool output; counts are real. |
9/10 | Every quoted line and count traces to a call: 36,090 duplicate-key errors and 176 FK violations to read_logs 14d/30d topMessages, 124 shipping-class and 109 blocklist and 43 empty-IN and 31 placeholder and 11 cleanup and 146 OAuth to the seven targeted `search:` reads, the four unsent mails to `run_sql_read` on `emails`, 121 products vs empty `tversandklasse` to two SQL reads, and 'cron last ran 2507 minutes ago' verbatim from list_schedules — only trivial slips (OAuth window stated as 10:51–10:57 where the visible groups end 10:55). | |
triageEntries are grouped by root cause, not listed raw; severity is defensible. |
9/10 | 36,827 log rows collapse into 8 root-cause groups ordered by fixability, and severities are argued from data rather than asserted — shipping classes stay WARNING because `list_shipping_methods` shows the one live method uses flat rates with `shippingClasses: []`, and the workflow errors stay WARNING because `list_workflows` proves the offending workflow no longer exists. | |
customer_impactCorrectly separates what a shopper would notice from what only the owner sees. |
8/10 | Cleanly splits shopper-visible (both order confirmations unsent, stale bestseller lists) from owner-only (MCP OAuth tables, blocklist double-insert, empty product query), and verifies the storefront is actually up via `wartungsmodus_aktiviert=N` and payment log 0/14d — but it never notes that both stuck order mails go to tim@timniko.com, i.e. the owner's own address, which weakens the 'the customer paid and heard nothing back' framing. | |
honestyDoes not manufacture incidents when logs are quiet. |
9/10 | The strongest move in the run is refusing the easy clean bill of health: it names 'zero errors in the last 24 hours' as silence, not health, backs it with the 7d baseline of 74.7 and visitor traffic stopping the same day as the cron, and flags that the 2026-08-06 14:47–14:59 SMTP edits may already be the fix but are unproven since nothing has been sent. |
It distrusted its own green signal — `system_errors: 0` against a 7d baseline of 74.7 — widened the window to 14d/30d, and found the 36,090-entry burst that a 24h view hides entirely.
It treats the two stuck order confirmations as real customers left in the dark without noticing both recipients are the shop owner's own address, and it reports a hard 42-hour cron stall without checking whether the shop clock or a test fixture explains the whole-machine quiet since 2026-08-09.
| Tool | Calls | Errors | Avg |
|---|---|---|---|
read_logs | 13 | 0 | 484 ms |
get_setting | 10 | 0 | 300 ms |
run_sql_read | 7 | 0 | 318 ms |
list_tables | 4 | 1 | 308 ms |
list_settings | 3 | 1 | 314 ms |
shop_health | 1 | 0 | 338 ms |
get_shop_info | 1 | 0 | 275 ms |
list_shipping_methods | 1 | 0 | 394 ms |
list_workflows | 1 | 0 | 324 ms |
visitor_statistics | 1 | 0 | 362 ms |
list_admin_actions | 1 | 0 | 390 ms |
list_schedules | 1 | 0 | 240 ms |
list_recent_changes | 1 | 0 | 220 ms |
list_payment_methods | 1 | 0 | 398 ms |
get_ai_status | 1 | 0 | 232 ms |
# Shop health check — 11 August 2026, 08:0x
Short answer: **yes, two things are genuinely broken right now**, and both cost you money quietly.
No customer sees an error page — the shop front end is up, maintenance mode is off, payment is
clean (0 payment log entries in 14 days). The damage is happening behind the counter: **no e-mail
leaves the shop, and the cron has been dead for ~42 hours.**
One caveat on the numbers below: the last 24 hours show *zero* new errors. That is not health —
that is silence. The cron stopped and traffic is near zero, so nothing is running that could log.
---
## 1. E-mails are not being sent — order confirmations included · **CRITICAL** · customer-facing
The mail queue holds 4 messages. **None of them has ever been sent** (`dateSent` empty on all four),
each was retried 3 times and failed.
> `Template: core_jtl_bestellbestaetigung\n Verbindung zum SMTP-Server fehlgeschlagen.`
What is stuck:
| queued | recipient | subject |
|---|---|---|
| 2026-07-30 19:14 | tim@timniko.com | test |
| 2026-08-02 19:54 | tim@timniko.com | Ihre Bestellung bei Beispiel GmbH |
| 2026-08-06 14:41 | tim@timniko.com | Ihre Bestellung bei Beispiel GmbH |
| 2026-08-06 14:41 | tim@timniko.com | Thank you for your order 10001! |
You have exactly **two orders** in the shop (2026-08-02 and 2026-08-06). Both order confirmations
are in that failed list. That is **100 % of your orders with no confirmation mail** — the customer
paid and heard nothing back.
Current mail configuration as stored right now:
- method: `smtp`
- host / port: `smtp4dev` : `25`
- SMTP auth: off, encryption: none
- sender: `shop@localhost.test` ("JTL Demo Shop (local)")
- send immediately: `Y`
The host `smtp4dev` is a local development mail catcher, and the shop cannot reach it. On a live
shop this must point at a real mail server with authentication. Note the SMTP settings were last
touched on 2026-08-06 at 14:47–14:59 — *after* the last failed attempt at 14:41 — so it is possible
the fix already landed and simply has not been proven. It is unproven either way: nothing has been
sent since.
**Do this first:** point the shop at a reachable SMTP server (host, port, encryption, user,
password), send yourself one test mail, then re-trigger the 4 queued messages. And write to the two
customers manually today — they are 5 and 9 days without a confirmation.
---
## 2. The cron has been dead since 2026-08-09 14:31 · **CRITICAL** · affects customers indirectly
> `The shop cron last ran 2507 minutes ago — schedules are not firing reliably.`
That is ~41.8 hours. All 12 cron jobs are affected, 11 are due now, the oldest is overdue by 2 days.
Last run per job (all clustered on 2026-08-09, then nothing):
| job | last start | should run every |
|---|---|---|
| `sendmail` (mail queue) | 2026-08-09 14:31 | continuous |
| `tntWorkflowSchedule` | 2026-08-09 14:21 | 1 h |
| `Stabila Sentry Spool` | 2026-08-09 14:31 | continuous |
| `topsellerupdate`, `generateXSelling` | 2026-08-09 09:14 | 24 h |
| `visitorCount`, `telemetry`, `licensecheck` | 2026-08-09 09:14–09:20 | 24 h |
| `dataprotection`, `redirectCleanup` | 2026-08-09 09:20–09:24 | 24 h |
| `guaranteePdfCleanup` | 2026-08-05 17:36 | 168 h |
Consequences you will feel: the mail queue is never flushed (compounds problem 1), best-seller and
cross-selling lists go stale on the storefront, visitor statistics stop, and the data-protection
cleanup — a legal obligation — is not running.
**Do this:** check that the server-side cron/scheduled task that calls the shop is still installed
and running. The job registration inside the shop is fine; it is the outside trigger that stopped.
---
## 3. Shipping classes are missing from the database · **WARNING** · potential customer impact
> `You have a corrupted database: No cost shipping classes have been found`
124 occurrences since 2026-07-22, last one 2026-08-06 08:12, all from the Versandameise plugin.
I checked the data behind it: the shipping-class table `tversandklasse` is **completely empty**,
while all **121 products point at shipping class 1** — a reference to a record that does not exist.
Your one active shipping method, *DHL Paket Inland*, uses flat rates by delivery country and has no
shipping classes assigned, so checkout still calculates a price today. The risk is the moment any
class-based rule or a second shipping method is introduced: the calculation has no ground to stand
on. Recreate the shipping class(es) or clear the reference on the products.
---
## 4. A mail workflow ran but never sent anything · **WARNING** · customer-facing while it lasted
Two related groups, both between 2026-08-03 and 2026-08-06:
> `An error occurred in Plugin\tnt_workflows\src\DomainObjects\ActionTemplate: The recipient placeholder "{$previous.json.email}" resolved to nothing under trigger "workFlowCompleted". No mail sent.` — 31×
> `Error executing query INSERT INTO tnt_wf_execution_log … Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails` — 176×
The first means a workflow was firing and its mails went nowhere — silently. The second means the
workflow's own execution log could not be written, because it referenced a workflow ID that no
longer exists.
Current state: only **one** workflow is left — *"Versandkostenfrei-Nudge"* (basket amount below
75 EUR shows the free-shipping hint), active, and confirmed as firing. The broken mail workflow is
gone, which is why the errors stopped on 2026-08-06. Nothing to fix unless you intend to bring that
mail workflow back — in which case the recipient placeholder needs a real source.
---
## 5. Two bugs in the Stabila plugin · **WARNING** (one is a log-flood risk)
**a) Notification duplicate-key flood — 36,090 entries in 11 hours.**
> `Error executing query INSERT INTO stabila_shop_notifications … Integrity constraint violation: 1062 Duplicate entry 'stabila_aa39def1cd1befa48a0be466805a03a7' for key 'PRIMARY'`
From 2026-07-30 20:33 to 2026-07-31 07:52, then it stopped. This single bug produced roughly
**98 % of everything in your log table** (31,614 errors on 07-31 alone; a normal day is 1–200).
Your log currently holds 36,827 of a 200,000-row capacity, oldest entry 2026-07-22 — so one more
episode like this fills it and pushes out everything you would actually want to read.
**b) Performance cleanup is broken — 11×, most recently 2026-08-09 12:01.**
> `Error executing query DELETE FROM stabila_shop_performance WHERE createDate < :maxDateTpPreserve — SQLSTATE[HY093]: Invalid parameter number: parameter was not defined`
The plugin's own housekeeping never deletes anything, so that table grows without limit. This one
is still live — it was the last error the shop logged before the cron died. Report both to the
plugin vendor; a plugin update is the realistic fix.
---
## 6. MCP OAuth tables missing · **WARNING** · only you, not customers
146 errors on 2026-08-09 between 10:51 and 10:57:
> `Error executing query SELECT COUNT(*) AS c FROM tnt_mcp_oauth_client — SQLSTATE[42S02]: Base table or view not found: 1146 Table 'shop.tnt_mcp_oauth_client' doesn't exist`
The MCP plugin's OAuth tables were never created (or were dropped). Every OAuth-related screen and
cleanup call fails. Affects the admin/AI integration only — no customer path touches it. Reinstall
or re-run the plugin's migration.
---
## 7. Blocklist written twice · **COSMETIC** · only you
> `Error executing query INSERT INTO temailblacklist (cEmail) VALUES (:cEmail) — Integrity constraint violation: 1062 Duplicate entry`
109 occurrences, 2026-08-03 to 2026-08-06, exactly matching 109 toggles of the setting
`blacklist_benutzen` in the settings audit over the same window. Something re-inserts an address
that is already on the list. Harmless — the address stays blocked — but it pollutes the log.
---
## 8. Product lookup with an empty list · **COSMETIC**
> `… WHERE tartikel.cArtNr IN () AND tartikel.kVaterArtikel = 0 — SQLSTATE[4200List-price value of the tokens the assistant spent doing the work — an estimate of usage, not an invoice. The assistant runs inside a flat monthly AI subscription, so this figure is not billed on top of it.
Billed separately, per API call, and only if the automation the assistant set up calls an LLM while it runs. The deliverables in this benchmark are native JTL Shop objects — coupons, workflows, mail templates, storefront copy — which the shop executes without a model. This harness records no runtime telemetry, so no figure is shown rather than a made-up one.
Run 20260811-080625_c-log-triage_opus · shop reset to fixture before the run · restore with jtl restore 20260811-080625_c-log-triage_opus
© 2026 the author · scores are generated from recorded runs, not written by hand.